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What a company!!! I was able to get out of my timeshare legit and fast using this company. The staff was great and walked me through the entire process so i never was kept wondering.
Lakrischa Ferrell
Lakrischa Ferrell
19:29 24 Jan 18
TIMESHARE "BLACK HOLE": I was interested in a timeshare, but the thot occurred to me, why do folks seem to have so much trouble exiting from a time share commitment? So I called PMG. Alex was so helpful and candid. I credit him with saving me from falling into the timeshare "BLACK HOLE". Thanks Alex!
G Scott Huber
G Scott Huber
18:08 17 Jan 18
I want to thank Alex and Primo management Group for everything you have done for me. Their customer service was great. They are Great with answering questions to all your needs and explaining the process of the situation. I had recently purchased a Westgate Resort on a whim thinking it may be great. They are horrible as I looked into them there were no good reviews and they charge you triple the amount that you would pay for if you were to get one from a different company. As I called Westgate to get help to cancel my policy they only would tell me to go to my contract. I seen in my contract that I had 10 days to send a letter but they don't describe what address or give any information. As you call to get help they send you to voicemail and all you can do is weight as they prolong the 10 day period. When I called Primo Management it's like Alex already knew my problem, so this seem to has happened to many others. He helped me get through it and I thank you guys so much for your help I greatly appreciate it.
Britney Johnson
Britney Johnson
16:29 04 Jan 18
I cannot recommend PRIMO enough! I called simply to get a quote and ended up getting Alex. He not only helped me, but he was honest and let me know exactly what would happen throughout the whole process of getting out of our timeshare. He spent an hour on the phone with me, answered every question with integrity, and even worked around my son being loud and a little crazy. Which if you're a busy mom, you know how much of a blessing that is! So all that to say, don't look any farther if you are looking for a great company to help you get out of your timeshare. You won't be disappointed!
Stefani Heffelbower
Stefani Heffelbower
22:23 06 Nov 17
We called to try to get out of our membership and our sales rep told us that it wasn't possible. So we called Primo Management and spoke with Shannon who informed us to send the resort a letter or recission. We again called the sales rep who said they would not cancel our membership and it would be sent to collections. We continued the process with Primo and when the resort received a letter from Primo they called us to let us know that they actually did honor our request to cancel our membership from the date we wrote our letter of cancellation. We immediately called Primo and sent them the letter we received from the resort showing they honored our cancellation request and Primo management graciously refunded our money. We have nothing but good things to say about this company. They explained everything to us to help us understand things and taught us things so hopefully we will never put ourselves in this position again. Def. recommend this company to anyone who happens to get themselves in the position that we did.
Am3ricaEnigma Ross
Am3ricaEnigma Ross
22:50 03 Oct 17
I can honestly say that this group is outstanding. I never write reviews but there was no way I would not take the time to express how great they they are. Primo Management Group fought HARD to get my husband and I out of a time share and successfully got us out. Which feels amazing. If you are looking for that please do not look any more they are the people!!! Shout out to Miriam as well I would call every other day and she would answer/return calls ASAP and went above and beyond! Truly recommend them.
Yessica Vargas
Yessica Vargas
00:35 12 Jun 18
I spoke with Bryce for about 3 hours. He was very helpful and answered all my questions and was very patience with me as my computer is slow. He even helped out by calling the Resort and finding out what my payments where. He took that time to make sure that I understand everything. I would recommend this company for any and all that is needed to get started on getting out of a timeshare deal.
sarah klumpp
sarah klumpp
22:32 11 Jun 18
I was skeptical at first like probably anybody who is looking to get out of their timeshare. I felt I had been betrayed by the company who sold me the timeshare and was now worried of getting duped by another company. I signed up for the initial call and was walked through the entire process. They gave me tons of information and told me a rough timeline of how quickly they could help get me out of my contract. I was out in about 5 months. During that time I got several phone calls and emails with updates about how it was going. Everyone I spoke with was incredibly courteous and willing to talk with me and walk me though anything I didn't understand. I forwarded any communication I was receiving at the time and they would thank me for the info and use that to help our joint cause. I would recommend this company to anyone who feels trapped. Don't waste any more time or money. Call Primo today. I really do feel like a huge burden has been lifted from our lives.
jaredh jaredh
jaredh jaredh
15:34 19 Apr 18
Primo was worth everything that I paid. They stayed in contact with me periodically throughout the entire process and were successful in getting my time share resolved. I love this company!
Kia Lewis
Kia Lewis
04:24 08 Jun 18
This company does EXACTLY what they say they will do! It definitely takes time for them to get you out of the contract (took us almost a full year) but in the end it's done. The customer service is AWESOME! We received ALOT of threatening phone calls and letters from the resort to the point of us considering paying but we contacted Leslie Valentin @ Primo and she gently explained the whole process over and over again to us. She always made us feel @ ease with the entire process, she called us every month with updates even if there wasn't much to update but just to keep us calm and in the loop and feeling comfortable she was there. I am recommending them to 2 couples personally and I DEFINITELY recommend them and Leslie to you!
Danyette Robinson
Danyette Robinson
15:50 29 Mar 18
We got into a timeshare program and quickly regretted it! I researched various groups to help us get out of our timeshare. We chose Primo and we are very satisfied! They did a terrific job. Everything was laid out for us, there were no hidden costs or unexpected hoops to jump through. It was very easy and they stayed in great communication with us through the whole process! I am so thankful we chose Primo Management Group!
Fran Groover
Fran Groover
17:06 13 Jun 18
My wife and I were pressured to signed up for a time-share with Diamond Resorts. Once we got home we realized that we had made a mistake. We surfed the web and found Primo. They immediately began sending correspondence to Primo. After denying us throughout the process, six months latter we received a cancellation letter from Diamond. Although we didn't get credited back the down payment of 5000.00 we paid to Diamond via Credit card, we did get out of the contract as of today. We only wish that we could get refunded the 5000 back on our credit card because it would cut our losses. The Cost to us was 9000.00 for a bad decision to take the time-share.
Priest KhazaqYah Ben Yisrael
Priest KhazaqYah Ben Yisrael
14:57 03 Jul 18
My wife and I are truly blessed to have found primo management group. We signed up for a timeshare and quickly realized it wasn’t what we wanted. Bryce went above and beyond to help guide us through the cancellation process and we couldn’t be more satisfied.
Ronaldo Sanchez
Ronaldo Sanchez
22:04 18 Jul 18
I was very skeptical with "timeshare" exit companies. But I really needed to get out of my timeshare. I had it for two years and I never used it. The maintenance fee increased every month and I felt like it was a waste of my money. I did a lot of research and wanted the best there was out there. Primo Management Group Inc. received nothing but 5 star ratings. The reviews from other clients made it seem unreal. I took my chances and gave them a call anyways. The representative was so helpful and guided me through the process. Once I decided to become their client, they promised every thing they had said from the beginning. They called me and emailed me every month to ensure that they were still working for me and every time I received something from my timeshare, I just had to email them the letters. Every email I had sent, they responded quickly (to ensure that they received it). The letters from the timeshare were a bit scary and when I called or emailed my questions, they answered immediately. I am the type that needs communication and knowing that they are doing their best to get me out. After a few months.. I was finally out of my timeshare! Primo contacted me and congratulated me. They re-ensured me that even after being released from my timeshare, I would continue to be their client forever. If anything in the future comes up with the same timeshare (credit, balances etc..) then they would take care of it! It is a relief that even after being released from my timeshare, I am still a client forever with Primo! I don't have to pay extra and it is just a one time fee from the start. After that, you are set! I would HIGHLY recommend Primo Management! And thank you to Lay Bird who assisted me every month and to Miriam Alequin who also contributed in going over my exit program. No wonder they receive nothing but 5 star reviews and all their clients are 100% satisfied! Thank you Primo! I hope this review helps someone else like me.
Yongson Max
Yongson Max
16:43 19 Jul 18
My Wife and I "purchased" a timeshare in 2012 and never used it. We were married in 2014, while out celebrating we were approached by another resort representative and we agreed to the "presentation". We didn't want two timeshares so we agreed to a second with the pretense that they would help us sell our first timeshare. Fast forward, we are now stuck with both. After a google search, I found PMG and set up a phone consultation. I have to be honest, I'm still a little skeptical since we have tried to sell them through another company that lists the Timeshare on their site. Needless to say, we never sold them. After speaking with Terry Walls, he has eased our mind a little and I look forward to being released from these nightmares.
Greg And Naomi Diaz
Greg And Naomi Diaz
05:23 26 Jul 18
For anyone who has a timeshare they are wanting to get rid of this company is wonderful to work with. They have gone above and beyond to help us with the legalities of doing this. Bryce is very helpful and is working on helping us again. I would highly definitely recommend Primo Management Group Inc.
Edward Kelley
Edward Kelley
16:03 01 Aug 18
When I first realized what a HUGE mistake my timeshare purchase had been, I began searching options of selling. I spoke with Alex at Primo Management Group, and he was so helpful! I still remained very skeptical, as I had just been 'had' by the timeshare company. I waited a couple of months and called Alex again. He never pressured me, only explained the process and that they could help. He was right on target! Once I was on board...the process went exactly as Alex had explained. Lay was also awesome every step of the way with keeping me updated with the progress. In just a short time, I received my letter that I no longer had my timeshare. Hallelujah! I can't thank Primo Management Group and their team enough!
Nicole
Nicole
11:57 01 Aug 18
I cannot say enough good things about Primo Management Group! I needed to get out of my timeshare ASAP and from the moment I called they walked me step by step through the entire process and made the process stress free. Miriam and Lay consistently checked in with me and provided updates on my case. They were super patient and thorough. Israel was also a pleasure to speak to and really seemed like he genuinely cared to help me. It’s obvious that this company really values their customers and maintaining a high level of professionalism. 10/10 would recommend!
Gabriela Lopez
Gabriela Lopez
01:27 23 Aug 18
The team at Primo Management Group bent over backwards to help me. From the very first meeting they gave me hope and patiently listened to all of my details. They helped me understand and explore all of my options. The costs were reasonable and clearly explained. They regularly checked in to give me progress updates. They exhibited professionalism even when dealing with a very difficult timeshare property. They displayed kindness and were easy to work with. Ultimately they were able to assist me in reaching my end goal. I highly recommend them to anyone in need of assistance with their timeshare.
Jamie Baraibar
Jamie Baraibar
20:45 28 Aug 18
Mark and Miriam have been helping me get rid of this mistake I’ve made. They both told me to stay calm and it will be taken care of in time. For now I will give PMG 4 stars, until I am for sure out of this mess along with any credit repair(s) that I may take a hit upon this process. Then I will change from 4 to 5. Update: They helped me get out it. It was a relief to finally be out of that mess. Couldn’t have done it without them. Thanks a lot.
Matthew B
Matthew B
23:24 09 Sep 18
The Primo Management Group were very helpful assisting with my exit from my timeshare. They took time to explain the process, were professional and very caring. They contacted me throughout the process with updates and if I needed anything or had questions I could reach out to them at any time and would always connect with someone on my team. I am very pleased with this company and would highly recommend them to anyone who is in need of their assistance in exiting a timeshare.
Cynthia Mcgill
Cynthia Mcgill
15:10 13 Sep 18
I was very scare of "timeshare relief" options, they all ask you for money in advance and it sounds to good to be true, but it was! The whole process took 4 days after we decided to pay. They send a letter and the time share replied releasing us from the property. We did not have to pay the previous dues. Really good and fast service, I will recommend to whoever is still on a timeshare nightmare.
Laura Duque
Laura Duque
22:23 21 Aug 18
After years of thinking I had no way out of my timeshare draining all my income, Primo Management came through for me and got me out of my timeshare. They were there every step of the way, always updating on where we were in the process and always available if I had any questions. If you think you’re stuck with your timeshare for life, I highly recommend Primo Management.
Lazaro Camara
Lazaro Camara
21:22 09 Oct 18
They ultimately did a good job and got us out of our timeshare. I feel there were a few communication mishaps early on due to the fact that we had a unique situation and we didn't have a mortgage or owe anything to the timeshare. It didn't seem like they were used to those kind of cases which I can understand. We just wanted to dump our timeshare...take the loss and never have to worry about the annual maintenance fees ever again. We could never book a vacation anyway since the points usage structure was so restrictive so we didn't want the year to year agony of paying maintenance fees on a timeshare that was impossible to use. Once everyone got on the same page with the status of our account with the timeshare and we changed how we were going to try to get out the method was indeed successful. The ladies in the office are very pleasant and hard working.
Maria Maxwell
Maria Maxwell
16:45 01 Nov 18
Primo Management Group was able to get me out of my timeshare within 12 months from signing the contract with them, they were very prompted at calling me every month and keeping me updated on the status of my account. I highly recommend them if your looking for guidance and support when wanting to get out of a timeshare nightmare... I was skeptical at first due to previous bad experiences with timeshare liquidation agencies, but Primo was has done a great job for me.
Susan DeMent
Susan DeMent
16:32 06 Nov 18
They helped us out getting out of the timeshare in a timely manner (it took about 3-4months to get out of it in our case) and called us monthly to ensure that they were in the progress and let us know what was going on. As long as you do your part in a timely manner (sending them documents, letters, etc), they will get it done! Thanks Primo!
Jenny Jang
Jenny Jang
19:14 06 Nov 18
By nature, I’m a skeptic when it comes to paying upfront fees for services. Well, Primo Management Group delivered on every promise and got my timeshare canceled in less than two months. LAY was awesome, and I can’t thank her enough for making the process so seamless. She was professional, informative, diligent and extremely pleasant with timely responses. I encourage anyone who’s looking to cancel their timeshare to contact the Primo Team. They are truly a blessing!! Bonnita B.
Bonnita Bradley
Bonnita Bradley
22:04 07 Nov 18
I spoke with Nathaniel. He was incredible and extremely thorough If you call to use their assistance, I highly recommend you ask for Nathaniel. He has patient he explains things very well and he goes out of his way to make sure he gives you the help you need. Thank U Nathaniel for giving me peace of mind
Leticia Saenz
Leticia Saenz
23:12 08 Nov 18
We are very happy that we called PMG. They are the only company we felt comfortable with to help us resolve our issues. Everybody else seemed like we could be doubling down on our mistakes. This is the only company that will guarantee success. They are very thorough, and we are confident that they will help us exit our timeshare.
John Kottenstette
John Kottenstette
18:53 28 Nov 18
From start to finish, this company hadn’t ceased to amaze me with their quality of work. I was always kept informed and they were always accessible when I had concerns, gripes or apprehensions. Overall from the first day of contacting them, to the time I was released from my timeshare, took only 8 months!! I’m currently in the credit repair stage, but am certain that the quality of care will not diminish!!!! Leave your care in their hands...you will not be disappointed with the results!
Liberty Stribling
Liberty Stribling
02:37 05 Dec 18

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Our Purpose

The reason why we provide our service is to help those who are unable to help themselves.

We utilize our ongoing experience to find the most effective ways to cancel a timeshare specifically to each client.

The timeshare industry continuously tries to find different ploys to convince consumers to get trapped into buying their product. One of the reasons Primo Management Group, Inc. is successful is because we also stay current with those changes.

The process of getting rid of a timeshare isn’t a cookie cutter process, if it were, then everyone could exit timeshares with ease. The process of getting rid of a timeshare is what we specialize in. You do not need a timeshare attorney which could cost three times the amount; especially without a guarantee. Primo Management Group, Inc. has developed a reputation for being affordable, trustworthy and most importantly, efficient.

At some point our clients have come to the realization of wanting to make a timeshare go away. And it’s our pleasure to be part of helping those that want the help!