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Why Your Timeshare Cancellation Team Matters

Why Your Timeshare Cancellation Team Matters Title Image

March 28, 2018 – by Primo Management Group

Why Your Timeshare Cancellation Team Matters Title Image

You’ve decided to cancel your timeshare. Congratulations! It’s a smart move, an easy decision, but not always an easy process. Timeshare companies are notoriously difficult to deal with. They want to keep your money and aren’t going to let you cancel without a fight.

That’s where your timeshare cancellation team enters the picture.

Your timeshare cancellation team is more important than most people think. They aren’t just a random group of people who will get you out of your contract. They’re your support and your guide through an often-overwhelming process.

Find some reasons why your timeshare cancellation team matters below and don’t hesitate to give us a call at 407-627-1179 to learn more about the PMG timeshare cancellation team.

Answering Your Questions

Answering your questions

The most important thing your timeshare cancellation team can do is answer your questions. You probably have a thousand of them, which is natural. You’ve just been involved in a high-pressure sale situation. The last thing you need is another pushy salesperson trying to close a deal.

Your timeshare cancellation team should be informative, rather than profit-driven. They should answer your questions about how timeshares can impact everything from your credit score to your savings. They should focus on providing you with detailed and accurate knowledge of maintenance fees, annual costs of ownership, the cancellation process, and more.

If your team is anything other than forthright and transparent about these areas, and a lot more, it’s probably a good idea to look elsewhere.

The Personal Touch

Personal Touch

The personal touch is difficult to describe, but you’ll know it when you experience it. Is your timeshare cancellation team kind, patient, supportive, and knowledgeable? Are they prompt? Do they send you regular updates on their progress getting you out of your contract?

These are the building blocks of going above and beyond for clients. These are the ways that you can tell a company has a customer-centric approach.

So, when we say personal touch, we mean things like:

Ethics and Transparency

The timeshare industry is full of  scams and fraud. The last thing you want is for your timeshare cancellation team to be the same. This brings us to the need for ethics and transparency.

Much of what we mentioned above (giving a personal touch, answering all your questions, going above and beyond, maintaining a client-centered approach) will naturally result in transparency. If your cancellation team ever won’t answer a question, or give you a clearly weak answer, then it’s time to dig deeper.

Ask them for their process. Ask them how they communicate with timeshare companies. Ask them for a timeline. Ask them what you should expect in the way of a refund or savings. See how they respond to these questions and run for the hills if you’re not satisfied with their answers.

You want an ethical company that will fill you in on what they’re doing on your behalf. You want an honest company that will answer any questions you might have. Anything less simply isn’t acceptable.

Customer Service = Results

Customer service

This one is incredibly personal to us, here at Primo Management Group. We were founded with one goal: tireless customer service. It’s at the core of everything we do. So, when we say customer service equals results, we mean it.

If your timeshare cancellation team isn’t 100% focused on customer service, then they’re doing something wrong. Helping people get out of unfair timeshare contracts isn’t something you get into to make money. If that were the case, then we’d all be timeshare salespeople.

You get into this business to help people who have been burned. You advocate on their behalf against unethical companies. You make sure you answer their questions. You make sure, in other words, that your customer service is second to none.

Know that you know why your timeshare cancellation team matters, it’s time to find out how PMG does things differently. Call us today at 407-627-1179 for a free consultation.

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Frequently Asked Questions ?

How does PMG get me out of my timeshare contract?

PMG is not a resale, transfer, or donation company. We are consumer advocates—we help to negotiate the release of your timeshare contract obligation. We do not buy, sell, or rent your timeshare. Simply put, we help you to get out of your timeshare contract forever.

How long does the process usually take?

Usually less than 12 months, but it all depends on your situation. If your timeshare is free and clear with no mortgage, then the process may only take 3-9 months.

Speak to your advisor about the time, and what delays the resorts have put into place to prevent timeshare owners from departing their ownership. If you have a mortgage or past due maintenance fee, the process takes more time.

How much is my timeshare worth?

This is probably going to hurt, but whether you paid $5,000 or $50,000 for your timeshare, the IRS values all timeshares as worthless investments. In addition, that timeshare would have negative value due to the annual maintenance fee bill which compounds year after year. That is until PMG helps you cancel your timeshare.

Can I use your service if I still have a balance owed on my mortgage?

Yes. Whether you bought your timeshare 20 days ago or 20 years ago, PMG has a solution for you and is here to help.

Will my name be off the timeshare?

Yes! Permanently! GUARANTEED!

In addition to getting me out of my timeshare, can you recover the money I’ve already spent on mortgage payments and maintenance fees?

While we are able to recover money in rare cases, beware of any timeshare cancellation company that entices you with the promise of fund recovery. The truth is, timeshares are loath to give back the money they’ve already taken.

Are your consumer advocates really “consumer advocates”, or is that just a fancy word for salesperson?

Because most of our clients have had their trust betrayed by timeshare salespeople, we understand how some consumers can become a bit jaded. When you call us for a consultation, that’s exactly what you get, a consultation. At PMG, our job is not to sell you; our job is to help you get out of your timeshare. Which is why we have numerous 5-star reviews and an “A” (excellent) rating from the BCA.

Why should I choose PMG to get me out of my timeshare?

We pride ourselves on providing our customers with the best customer service in the industry. When you contact our company, you speak to a live person, not an automated system or voicemail. We go above and beyond for our customers by helping you to protect your credit and even repair your credit if needed. We offer a 100% money back guarantee, and we can provide documented proof of our success in helping customers just like you.

What happens after I sign up with you? Will I be apprised of your progress?

At PMG, we pride ourselves on our hands-on, boutique-style customer service, so every new client is assigned a case manager whose job is to keep you in the loop throughout the entire cancellation process. Your case manager is always just a phone call away.

How much is your fee?

Not all timeshare experiences are created equal. Some are more complicated than others, and every situation is different. That’s why our trained timeshare elimination consultants will ask you a series of questions designed to determine exactly what needs to be done to terminate your timeshare, how long it will take, and how they can best advocate for you. We will always seek the most cost-effective route for you.

What if I still have more questions?

Canceling a timeshare contract is not a cookie cutter process. With each situation being unique, once you complete the form below an experienced consumer advocate will call you today to discuss your options.