You’ve decided to cancel your timeshare. Congratulations! It’s a smart move, an easy decision, but not always an easy process. Timeshare companies are notoriously difficult to deal with. They want to keep your money and aren’t going to let you cancel without a fight.
That’s where your timeshare cancellation team enters the picture.
Your timeshare cancellation team is more important than most people think. They aren’t just a random group of people who will get you out of your contract. They’re your support and your guide through an often-overwhelming process.
Find some reasons why your timeshare cancellation team matters below and don’t hesitate to give us a call at 407-627-1179 to learn more about the PMG timeshare cancellation team.
Answering Your Questions
The most important thing your timeshare cancellation team can do is answer your questions. You probably have a thousand of them, which is natural. You’ve just been involved in a high-pressure sale situation. The last thing you need is another pushy salesperson trying to close a deal.
Your timeshare cancellation team should be informative, rather than profit-driven. They should answer your questions about how timeshares can impact everything from your credit score to your savings. They should focus on providing you with detailed and accurate knowledge of maintenance fees, annual costs of ownership, the cancellation process, and more.
If your team is anything other than forthright and transparent about these areas, and a lot more, it’s probably a good idea to look elsewhere.
The Personal Touch
The personal touch is difficult to describe, but you’ll know it when you experience it. Is your timeshare cancellation team kind, patient, supportive, and knowledgeable? Are they prompt? Do they send you regular updates on their progress getting you out of your contract?
These are the building blocks of going above and beyond for clients. These are the ways that you can tell a company has a customer-centric approach.
So, when we say personal touch, we mean things like:
- Setting up an onboarding call where they can learn about your individual situation
- Giving you a checklist of everything that needs to be filed
- Giving you verbal monthly updates
- Giving you a dedicated representative (rather than a faceless “team”)
- Emailing you back promptly
Ethics and Transparency
The timeshare industry is full of scams and fraud. The last thing you want is for your timeshare cancellation team to be the same. This brings us to the need for ethics and transparency.
Much of what we mentioned above (giving a personal touch, answering all your questions, going above and beyond, maintaining a client-centered approach) will naturally result in transparency. If your cancellation team ever won’t answer a question, or give you a clearly weak answer, then it’s time to dig deeper.
Ask them for their process. Ask them how they communicate with timeshare companies. Ask them for a timeline. Ask them what you should expect in the way of a refund or savings. See how they respond to these questions and run for the hills if you’re not satisfied with their answers.
You want an ethical company that will fill you in on what they’re doing on your behalf. You want an honest company that will answer any questions you might have. Anything less simply isn’t acceptable.
Customer Service = Results
This one is incredibly personal to us, here at Primo Management Group. We were founded with one goal: tireless customer service. It’s at the core of everything we do. So, when we say customer service equals results, we mean it.
If your timeshare cancellation team isn’t 100% focused on customer service, then they’re doing something wrong. Helping people get out of unfair timeshare contracts isn’t something you get into to make money. If that were the case, then we’d all be timeshare salespeople.
You get into this business to help people who have been burned. You advocate on their behalf against unethical companies. You make sure you answer their questions. You make sure, in other words, that your customer service is second to none.
Know that you know why your timeshare cancellation team matters, it’s time to find out how PMG does things differently. Call us today at 407-627-1179 for a free consultation.