Primo Management Group | 7200 Lake Ellenor Drive, Suite 201 and 202 Orlando, FL 32809 | (407) 627-1179

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Let Us Earn Your Trust

A business builds trust by doing things the right way. Every time.

With trust comes positive reviews. When you’ve fought for hundreds of people who have been pressured and scammed into a timeshare purchase—and gotten them out of that timeshare contract—you earn that trust.

Here are some of our REAL 5-star reviews which have helped us earn an “A” - Excellent - rating from the Business Consumer Alliance:

Bonnita Bradley

By nature, I’m a skeptic when it comes to paying upfront fees for services. Well, Primo Management Group delivered on every promise and got my timeshare canceled in less than two months. LAY was awesome, and I can’t thank her enough for making the process so seamless. She was professional, informative, diligent and extremely pleasant with timely responses. I encourage anyone who’s looking to cancel their timeshare to contact the Primo Team. They are truly a blessing!!

Posted December 2018

Check out Bonnita’s official timeshare release document:

Matthew Buscher

Mark and Miriam have been helping me get rid of this mistake I’ve made. They both told me to stay calm and it will be taken care of in time. For now I will give PMG 4 stars, until I am for sure out of this mess along with any credit repair(s) that I may take a hit upon this process. Then I will change from 4 to 5. Update: They helped me get out it. It was a relief to finally be out of that mess. Couldn’t have done it without them. Thanks a lot.

Posted September 2018

Check out Matthew’s official timeshare release document:

Earle Kimble (BBB)

Dear Lay I am writing in reference to the above file for time share exit. It appears that I have successfully achieved exit from the fantasy timeshare resort. I wish to thank you for your support in guidance during the entire process. I found you to be extremely professional and knowledgeable regarding the development and execution of the exit plan. I was impressed with your customer service skills and availability when I needed to reach you It was a pleasure working with you in the Primo management group is fortunate to have you as part of their organization. I would not hesitate to recommend you to anyone in need of this service. Please feel comfortable to share this email with your supervisor. Best of luck with your professional career. Sincerely Earle K*****

Posted August 2018


Check out Earle's official timeshare release document:

William L Lindsey

Primo Management Group (PMG) was a God-send for my wife and me. We were "wrangled" into a time-share that we couldn't afford. The promises were so luscious-sounding and enticing - "vacations anywhere in the world" where they have other customers owning a share of their properties. For a mere pittance we could have dream vacations for a few dollars per week. After more pressure and "reassurances" about how great this would be for us and our children when we die, we signed. Months later we found out we were paying property taxes, maintenance fees, club membership fees, finance charges, collection fees, operating assessments, reserve assessments, even "voluntary contributions." Then, when I called the company, I was told they would not take back or sell the property for me. I took that to mean "you are stuck with all this mess." We couldn't sell it back. Then came the "threats" of foreclosure, fees and negative credit reports. Then I began our search for a way out of this predicament. It eventually led us to PMG. After reading their online statement of their purpose and history, I called and spoke with David first. He was very straightforward and positive with us. He explained how PMG operated and the work they do could benefit us. Eventually, we spoke and worked with other personnel there; Israel, Lay, Miriam and several others whose name escapes me at present. Their positive attitude gave my wife and I a lot of hope in escaping this web. It has taken about a year to get to the end of this financial nightmare, but there is a good-sized light at the end of this tunnel now. The PMG staff hung tough with us. PMG's support for us and our plight is so reassuring that there are folks and businesses out there that can help in a LOT of situations. This old 100% disabled veteran can now rest easier that PMG has come through for us. The price they charge is worth every penny paid to them because of the result, which is "just around the corner" for us. My hat is off to them and we highly recommend their services to anyone who has found themselves in a financial fiasco as we did. *****, five stars from us! Thank you from the bottom of our hearts PMG! THE BEST CUSTOMER SERVICE EVERRRRR!!!

Posted August 2018


Check out William's official timeshare release document:

Sunita Malhotra

WE feel finally FREE & relieved now after getting our timeshare Vacation Ownership returned back to the Developer in Orlando. We had it for 20 long years and had tried to return it directly to them several times, but were unsuccessful. Finally we have done it legally, thanks to the efficient and caring team of Primo Management Group (PMG ) and specially Miriam Alequin, the Customer Service Manager and Lay Bird, the Account Manager, who guided us step by step and were with us till the end answering our queries very promptly. I had got in touch with PMG in Oct 2017 and finally heard from my timeshare Resort offering the documents to Deed back my timeshare in March, 2018. Then after sending all the required documents to my timeshare Resort, the process was completed and finalized legally in September 2018.

Posted September 2018


Check out Sunita's official timeshare release document:

Cynthia Mcgill

The Primo Management Group were very helpful assisting with my exit from my timeshare. They took time to explain the process, were professional and very caring. They contacted me throughout the process with updates and if I needed anything or had questions I could reach out to them at any time and would always connect with someone on my team. I am very pleased with this company and would highly recommend them to anyone who is in need of their assistance in exiting a timeshare.

Posted September 2018


Check out Cynthia's official timeshare release document:

Steve Salins

I really couldn't believe that they could get me out of my timeshare. They really did and they were very professional about it. You do have to do some work yourself, but it was not that bad. I would highly recommend PMG if you really need to get out of your timeshare.

Posted December 2018


Check out Steve's official timeshare release document:

Joan S.

PMG helped us dispose of our timeshare, amounting to a contract of over $83,000, which we had been informed was impossible. My husband is retiring soon, and I have had some serious health problems, which made it very difficult to pay the monthly installments and maintenance fee. We realized it would soon become impossible. What a relief to have that burden lifted! Great people to work with. Wayne and Joan S******

BBB Review Posted July 2018


Check out Joan's official timeshare release document:

We’ve helped countless people get out of their timeshare contracts. Read our real client reviews, then book a free consultation to learn how we can help you.

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